Question 1

The pedal threads are stripped and pedals won't stay on. What now?

Accepted Answer

DO NOT RIDE. Loose pedals = serious injury risk. First check: Left pedal screws in COUNTER-clockwise (reverse thread). If threads visibly damaged: Email anita@bicystar.com with photos. We send FREE replacement within 3-5 days.

Question 2

The bike brakes don't work. Is it safe to ride?

Accepted Answer

NO. Never ride without working brakes. For coaster brake: Pedal backward—rear wheel should lock. If not, check chain tension. For hand brake: Squeeze lever—should lock wheel. Adjust cable tension [video]. Still broken? Email for free brake assembly replacement. Kids bikes without brakes = illegal in most states.

Question 3

How do I assemble my Bicystar product for the first time?

Accepted Answer

Confirm your model number from the box/manual. Follow the model-specific setup steps in your assembly guide/video.Do a final check: tighten clamps, confirm wheels lock, and test in a safe area. If a step is stuck, email anita@bicystar.com with model + photos/video.

Question 4

Front wheel won’t fit / fork seems too narrow during installation—what can I try?

Accepted Answer

Likely shipping compression. Gently pull the fork legs apart by hand until the axle fits. Use steady pressure and do not use tools. If it still won’t fit, stop and email anita@bicystar.com with model number and photos.

Question 5

How do I handle missing parts during assembly?

Accepted Answer

Before assembly, compare your box contents to the manual checklist. If any hardware/connector/clamp/tools are missing, email anita@bicystar.com with your model number, shipping address, and a list of missing parts (photos of box contents help).

Question 6

Pedals won’t screw in / pedals fell off / threads are stripped

Accepted Answer

Check pedal markings: “L” = left, “R” = right. If the pedal cannot be installed or threads are damaged, stop forcing it and email anita@bicystar.com with your model, address, and clear photos of the threads/pedal area.

Question 7

The instruction manual is confusing. Is there a video guide?

Accepted Answer

Yes, video guides for all models. Visit here or scan QR code in manual. Tip: Pre-watch entire video before starting assembly (helps visualize steps). Still stuck? Email photo of issue to us for personalized help.

Question 8

What do I do if my tire is flat or leaking air?

Accepted Answer

For balance/pedal bikes: the cause is usually an inner tube puncture or an air leak. Email anita@bicystar.com with your model number and photos/videos of the tire/tube area so support can guide the next step for a compatible replacement tube.

Question 9

My tire won’t inflate—what should I try first?

Accepted Answer

Check the valve and confirm the tube is installed correctly (not pinched). If it still won’t inflate, stop and email anita@bicystar.com with your model number plus clear photos/videos of the valve/tube area.

Question 10

The chain fell off the kids bike. How do I put it back on?

Accepted Answer

Easy fix: Shift bike upside-down (seat/handlebars on soft surface), Loop chain around rear sprocket (gear wheel), Pull chain forward onto front chainring while rotating pedal backward with other handChain should snap into placeRotate pedals—chain should run smoothly.

Question 11

My seat/handlebar won’t lock tight. How do I fix it?

Accepted Answer

Re-check that the post is inserted to the required depth and the clamp/locking mechanism is aligned. Tighten firmly until it no longer moves. If it still won’t lock, email anita@bicystar.com with your model number and a photo of the clamp area.

Question 12

The pedals are hard to turn. Is something wrong with the bike?

Accepted Answer

Check 3 things: (1) Chain tension: Should have 1/2" vertical play—too tight makes pedaling stiff. (2) Brakes dragging: Spin wheel—should rotate freely without rubbing. If brake pads touch rim constantly, adjust brake. (3) New bike stiffness: Drivetrain needs 10-20 miles break-in period. Lubrication: Apply bike chain lube to chain (wipe excess)—reduces friction significantly.

Question 13

What does the warranty cover on balance bikes and kids bikes?

Accepted Answer

Frame: 8 years (weld failures, cracks). Tires: 2 years (defects, not normal wear). Mechanical parts: 1 year (brakes, bearings, hardware). Non-metal parts: 1 year (grips, seat, plastic). NOT covered: Normal wear/tear, rust, paint scratches, improper assembly/storage, commercial use, stunts. Coverage: Original purchaser only, non-transferable. We replace defective parts at no cost after email verification.

Question 14

How do I file a warranty claim?

Accepted Answer

Simple 3-step process: (1) Email with: Model number, issue description, clear photos/video of defect, your current shipping address. (2) We review within 24 hours (business days). (3) If approved: Free replacement part ships in 24-48 hours OR replacement product ships in 3-5 days. No need for: Original receipt/order number (helpful but not required), return shipping (keep defective item unless requested). Average resolution: 48 hours.

Question 15

Where can I buy replacement parts?

Accepted Answer

Three options: (1) Buy directly on our site here. (2) Email us- For parts not listed online, we quote and ship directly. (3) Local bike shop - Generic parts (inner tubes, grips, pedals) often compatible and available same-day. Under warranty? Parts are FREE—see warranty claim FAQ.

Question 16

Can I return my product if I don't like it?

Accepted Answer

Yes, 90-day return policy. Items must be in original condition (minimal use, no damage). Process: Contact us within 90 days, we provide return label (return shipping cost varies by reason). Full refund if: Defective, not as described, our error. Restocking fee may apply: If "changed mind" or sizing error (user responsibility). Better option: See "Before You Buy" FAQs to ensure correct choice upfront—saves hassle.

Question 17

The paint is scratched. Can I get touch-up paint or a replacement?

Accepted Answer

Cosmetic damage (scratches, scuffs) not covered by warranty. Paint scratches don't affect function or safety. Your options: (1) Touch-up paint pen: $5-10 at auto parts store (match color closely). (2) Vinyl decals: Cover scratches with stickers (kids often prefer this). (3) Full repaint: DIY with spray paint ($15) or bike shop ($50-100). Arrived with scratches? Email photos within 7 days of delivery—we review as shipping damage case (different from warranty).

Question 18

How often should I check the tire pressure on air tires?

Accepted Answer

Check weekly for frequent use, bi-weekly for occasional use. Tires naturally lose 1-2 PSI per week. Proper PSI: Check tire sidewall for max PSI (usually 30-35 PSI for kids bikes). Inflate to 80-90% of max (e.g., 30 max = inflate to 25-27 PSI). Under-inflated = pinch flats, sluggish ride. Over-inflated = harsh ride, blowout risk. Use hand pump (included) or bike shop air compressor. Quick test: Squeeze tire with thumb—should feel firm, slight give.

Question 19

How do I clean my bike without damaging it?

Accepted Answer

Simple 3-step process: (1) Rinse: Hose off loose dirt (avoid high-pressure spray on bearings). (2) Wash: Mild soap + soft brush/sponge, scrub frame/wheels. (3) Dry: Towel dry or air dry. Don't use: Pressure washer (forces water into bearings), harsh chemicals (damages paint/decals). Chain care: After washing, wipe chain dry and apply bike lube. Frequency: After muddy rides or monthly for regular use. Storage: Keep indoors—outdoor storage causes rust.

Question 20

How do I adjust the seat as my child grows?

Accepted Answer

Adjust every 2-3 months or when legs look cramped. (1) Loosen seat clamp bolt (Allen key), (2) Raise seat 1-2 inches, (3) Tighten very firmly. Proper height: Child sits, feet FLAT on ground, knees slightly bent. Safety limit: Keep minimum 2-3 inches of seat post inside frame tube (marked line on post). Over-extended post can break. Handlebar height: Some models adjust similarly—raise as child grows for upright position.

Question 21

How do I know when to remove training wheels?

Accepted Answer

Look for 3 signs: (1) Riding straight: Child keeps bike upright, training wheels rarely touch ground. (2) Requests removal: Child notices training wheels slowing them down. (3) Balance confidence: Can balance on one foot, ride scooter/balance bike. Age: Typically 5-7 years. Removal process: Take off training wheels, lower seat slightly (feet easier to ground), practice in grass (softer falls), run alongside holding seat. Most kids ride independently within 1-2 hours after training wheel removal.

Pink Girls Bike for Kids with Training Wheels, Basket | BS-AZ0285

Upgrades & Accessories

Bicystar Girls Bike for Kids 2-5 Years with Training Wheels, Basket 12 14 16 inch | BS-PB01

Bicystar Girls Bike for Kids 2-5 Years with Training Wheels, Basket 12 14 16 inch | BS-PB01

Personalized Kids Bike License Plates | Custom Bicycle License Plates

Personalized Kids Bike License Plates | Custom Bicycle License Plates

16 Inch Balance Bike for Kids Ages 5-8, Air Tires | BS-KB02

16 Inch Balance Bike for Kids Ages 5-8, Air Tires | BS-KB02

16 Inch Kids Balance Bike for 5-8 Year Old Big Kids, Air Tires | KB-BMX01

16 Inch Kids Balance Bike for 5-8 Year Old Big Kids, Air Tires | KB-BMX01

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