Where does Bicystar ship to?

We currently ship exclusively within the United States.

How are Bicystar orders fulfilled?

All orders are fulfilled through our Amazon store and are shipped from Amazon's fulfillment centers in the US.

What is the estimated delivery time for orders?

Orders typically arrive within 3-5 days from the time of shipment.

How can I track my order?

As soon as your order is shipped, we'll send you an email with a tracking link. You can also track your order directly on our website here.

What should I do if I haven't received my order within the expected time frame?

Please check your tracking information for any updates. If there are any delays or issues, don't hesitate to contact our customer support for assistance.

What is Bicystar's return policy?

We offer a 90-day return policy for items in their original condition. You can find our detailed policy here.

I received a damaged item. What do I do?

We're sorry for the inconvenience. Please contact us immediately with details and photos of the damage, and we will guide you through the return process.

Can I exchange a product if I ordered the wrong size?

Yes, as long as it's within the 90-day return window and the product is in its original condition. Please consult our refund policy for more details.

How long does it take to process a return?

Once we receive your returned item, it will take approximately 5 business days to process your refund.

Are there any items that are non-refundable?

Please note that for items marked as 'final sale' at the time of purchase, we cannot offer a return or exchange, barring a few exceptions such as manufacturing defects.

How do I choose the right size bike for my child?

Each product page includes a size chart to help you select the right bike based on your child's height and age.

What safety standards do Bicystar's bikes meet?

All Bicystar products, including our bikes, adhere to the stringent Consumer Product Safety Improvement Act (CPSIA) standards to ensure they are safe for your children’s use.

How to set up my new Bicystar balance bike?

Visit our dedicated assembly blog, where you'll find a step-by-step video tutorial along with detailed written instructions to ensure a smooth and safe assembly: Bicystar Balance Bike Assembly Instructions.Feel free to reach out for personalized guidance to get your little one ready to roll!

Frequently Asked Questions

Free Shipping

Standard shipping available for all orders
Risk-Free Returns

Full 90-day return policy for complete satisfaction
Lifetime Support

Premium lifetime customer support for every purchase
Built To Last

Long-term warranty protects your investment completely

Frequently Asked Questions

Free Shipping

Risk-Free Returns

Lifetime Support

Built To Last